Practical guides for hosting websites, managing WHM reseller accounts and running Master Reseller services.
Websites, email, domains, databases, SSL, files and everyday cPanel hosting.
15 articlesCreate and manage cPanel accounts, packages, DNS and your reseller hosting customers.
15 articlesPlan, create and manage reseller accounts and multi-level hosting services.
15 articlesUnderstand the hierarchy between your Master Reseller service, WHM resellers and cPanel customers.
Read guide →Master ResellerDesign reseller packages around account counts, storage and sustainable upstream capacity.
Read guide →Master ResellerA safe checklist for provisioning a new reseller beneath your Master Reseller service.
Read guide →Master ResellerProtect your upstream account with clear cPanel account, storage and overselling limits.
Read guide →Master ResellerUnderstand the wider impact of suspending a reseller that has customer accounts beneath it.
Read guide →Master ResellerInventory child accounts, confirm backups and understand what the upstream panel will remove.
Read guide →Master ResellerPlan how HostLaunch and downstream reseller nameservers should be presented and configured.
Read guide →Master ResellerUse overselling as a monitored capacity technique rather than an unlimited-resource promise.
Read guide →Master ResellerDefine first-line support boundaries and collect the information needed for efficient escalation.
Read guide →Master ResellerProtect high-privilege access and recognise suspicious downstream account activity.
Read guide →Master ResellerTreat a reseller migration as a collection of accounts, domains, mailboxes and DNS changes.
Read guide →Master ResellerCheck upstream limits, username conflicts and panel-specific errors before retrying.
Read guide →Master ResellerKeep invoices, activation, suspension, renewal and upstream account status aligned.
Read guide →Master ResellerTrack Master Resellers, WHM resellers and cPanel accounts so growth remains sustainable.
Read guide →Master ResellerKnow which tasks are self-service and what information to include when platform help is required.
Read guide →If the guide doesn’t solve it, sign in and open a support ticket. Include the service affected and any error message you can see.