Downstream limits protect your Master Reseller service from one customer exhausting storage or account capacity. They should match the plan sold to that customer.
Step by step
- Set the reseller storage allocation and cPanel account count according to the purchased package.
- Where available, control bandwidth and whether the reseller may create unlimited packages.
- Restrict advanced privileges that are not part of the service.
- Record the enforced limits in HostLaunch so support and billing see the same values.
- Review usage before approving manual limit increases.
Important
An “unlimited” package created by a downstream reseller still consumes your finite upstream resources. Permissions to create unlimited packages should be granted deliberately.
Checks and troubleshooting
If a reseller cannot create an account, compare their current usage and account count against both their individual limits and your Master-level limits.