Suspending a reseller can affect the reseller and potentially the accounts they own, depending on the Master platform. Understand the scope before acting.
Step by step
- Confirm the reseller username and reason for suspension.
- Check whether the panel will suspend only reseller access or also downstream cPanel accounts.
- Record the action and customer communication in your billing/support system.
- Suspend using the Master panel rather than manually altering individual accounts unless instructed.
- When reactivating, verify both WHM access and a sample downstream site.
Important
For abuse or security incidents, suspension may be urgent, but preserve enough information to investigate what happened. For billing, follow your documented grace/suspension policy.
Checks and troubleshooting
If downstream accounts remain suspended after the reseller is restored, check their individual status and open a HostLaunch ticket if the Master panel state is inconsistent.