A Master panel may reject a new reseller because of invalid input, duplicate identifiers, package limits or exhaustion of your own Master allowance.
Step by step
- Copy the exact error message before changing anything.
- Check whether the requested username/domain already exists.
- Confirm the reseller package exists and has valid limits.
- Review your Master-level account/resource allowance and current usage.
- If the panel state is unclear, check whether the reseller was actually created before retrying.
Important
Do not repeatedly submit the same creation request after a timeout. A delayed upstream response can result in an account existing even though the browser reported failure.
Checks and troubleshooting
When contacting HostLaunch, provide the intended reseller username/domain, package and exact error. Never include the password.