Your billing system and Master control panel should describe the same service state. A paid invoice should not automatically imply that an upstream reseller exists unless provisioning has actually succeeded.
Step by step
- Use clear states such as Pending Setup, Active, Suspended and Cancelled.
- After payment/approval, provision the reseller and record its upstream username/reference.
- Only mark the service Active after you have verified access.
- For overdue accounts, follow a defined reminder/grace/suspension process.
- Before cancellation/termination, resolve backups and downstream-account ownership.
Important
Manual provisioning is perfectly workable while volumes are low, provided every action is recorded and reconciled. Automation should be added only when the upstream API behaviour is well understood.
Checks and troubleshooting
Regularly compare your client-area service list with the upstream panel so orphaned or unbilled accounts do not accumulate.